Our recent travel with United Airlines MAD Terminal was fantastic. The quick and easy check-in process made traveling with my family and friends stress-free. The terminal was clean, contemporary, and roomy, with enough of seating areas and first-rate services. We enjoyed browsing the duty-free shops and dining at the restaurants. The United Airlines employees were courteous and professional, and they helped us with smiles. The actual trip was pleasant, the crew was helpful and kind, and the boarding procedure went without a hitch. Overall, it was a beautiful and nice experience, and we would want to fly with United Airlines again.  

 The personnel was amiable, cordial, and very productive. The ground service managed everything with professionalism and consideration, even though there were several passengers with varying preferences for seats, bags, and check-in procedures. Additionally, they took care to ensure that we were sat near one another, which was a considerate move that improved the comfort of our group trip. 

The self-service kiosks were also appreciated because they let some of our group members check in quickly without having to wait in line. The staff was especially kind to those of us traveling with small children, helping with strollers and ensuring the children were comfortable. 

Access to the VIP lounge was one of the best parts of flying with United Airlines out of Madrid Airport. Those with United MileagePlus status or qualified tickets were able to unwind before the flight, but not everyone in our party got access. There was plenty of cozy seating in the roomy, spotless lounge. Fresh fruit, sandwiches, pastries, and a wide range of drinks were among the amazing food and drink options. Before our lengthy travel, it was the ideal spot to relax. While we waited for our boarding call, we were able to stream some entertainment and catch up on emails thanks to the lounge's dependable and quick complimentary Wi-Fi. 

We were impressed with United Airlines' well-organized and effective boarding procedure when it was time to board. Even though we were a big group, we managed to board without any problems or needless delays. Priority boarding was granted to families with little children, which facilitated our group's experience. The employees effectively walked everyone through the process, and the boarding gates were well designated. In addition to helping with carry-on bags and ensuring that everyone was seated comfortably, the flight attendants were polite and proactive.